Appeals and Complaints

Complaints or Appeals by Learners, Groups of Learners or their Representatives

If a learner, or group of learners or their representatives have exhausted the complaints and appeals procedures of the providing organisation, which they must use in the first instance, they have the right to submit a formal complaint in writing to the OCNYHR Chief Executive (CEO). The CEO will seek to address the matter informally though negotiation with the Centre as appropriate. A formal process will be set up at the CEO’s discretion.

A Complaints Committee may be convened within 21 days.  This will be chaired by the Chair of the relevant OCNYHR Committee with one other member of the Committee and one member of the Finance and Staffing Committee.

All evidence should be made in writing, including a written response from the organisation if appropriate.  All written evidence will be circulated a week before the meeting.

The Committee can either reject or uphold the complaint.  If the complaint is upheld, the Committee will decide on the appropriate action to be taken.

If the learner, group of learners or their representative is dissatisfied with the outcomes of a complaint or appeal with respect to the OCN and if the complaint is in respect of:

  • unreasonable behaviour, or a default in the duties or activities outside the terms of the NOCN licence
  • failure to follow procedure which affects assessment and award decisions

the complainant/appellant may then seek to utilise NOCN’s complaints procedures.

Click here to visit the NOCN website.